Communications Policy

Ward sends service-related communications via SMS and email. This page summarizes our messaging practices.

By using Ward, you consent to receive service-related communications necessary for the platform to function. These include verification codes, booking confirmations, and appointment reminders.

Ward does not send marketing messages.

Message Types

SMS Messages

Message	Purpose
Verification codes	6-digit login codes sent during authentication

SMS is delivered via Twilio. Standard messaging rates from your carrier may apply.

Email Messages

Message	Purpose
Welcome email	Confirms account setup and role assignment
Booking confirmation	Details of newly booked appointments
Cancellation notice	Confirmation when bookings are cancelled
Reassignment notice	Updated details when bookings are moved
Appointment reminder	Morning-of reminder for upcoming appointments
Account updates	Role changes, account deletion notifications

Email is delivered via Resend.

Message Content

Messages include:

Appointment details (date, time, resource, location)
Names of involved parties (professional and client)
Status changes and action confirmations

Messages never include:

Financial information
Passwords or security credentials
Marketing or promotional content

Opting Out

SMS Opt-Out

Reply STOP to any SMS message. Note that authentication verification codes are still sent after opting out, as they are required for sign-in.

Email Opt-Out

Click the unsubscribe link included in the footer of any email. Alternatively, remove your email address from your profile.

Third-Party Services

Ward uses the following services for communications:

Service	Purpose	Privacy Policy
Twilio	SMS delivery	Twilio Privacy Policy
Resend	Email delivery	Resend Privacy Policy

Your Responsibilities

Keep your contact information current — update your phone number and email as needed
Understand opt-out consequences — opting out of SMS makes login more difficult; opting out of email means no booking notifications
Check spam/junk folders — if you’re not receiving emails, check your email provider’s spam filters